What information you provide while using Joay 9, how we use it, and how we keep it secure — it's all clearly explained here. Read on and stay informed.
Protecting your personal information on Joay 9 is our top priority.
All your data is secured with 256-bit AES encryption and SSL technology. Encryption remains active at every stage of data transfer.
Joay 9 never sells your personal information to third parties. Your data is used solely to improve our services.
You can view, update, or delete your information at any time. You are in full control of your data.
Documents submitted for identity verification are stored with the highest level of security and used exclusively for verification purposes.
You can opt out of promotional emails or SMS at any time through your settings. We respect your preferences.
Once legal obligations are fulfilled, unnecessary data is securely deleted. We do not retain data beyond what is required.
By using the Joay 9 platform, you agree to this Privacy Policy. We are always committed to protecting your information.
Joay 9 places the highest importance on user privacy. This Privacy Policy ("Policy") explains what information we collect, how we use it, and the steps we take to keep your data secure.
By registering, logging in, or using any service on the Joay 9 platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy has been drawn up in accordance with international data protection laws (including GDPR) and applicable laws in Bangladesh. We believe transparency is the foundation of trust, which is why we present all information in plain language.
Language: This privacy policy has been written in Bengali to ensure ease of understanding for users in Bangladesh. In the event of any discrepancy with the English version, the Bengali version shall prevail.
Joay 9 collects various types of information to deliver its services. This data falls into two categories — information you provide directly, and information collected automatically.
| Data Type | Example | Category |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Mandatory |
| Contact Information | Email address, mobile number, physical address | Mandatory |
| Financial Information | Payment methods, transaction history | Mandatory |
| KYC Documents | Passport, driving license copy | Where verification is required |
| Device Information | IP address, browser type, OS | Automatic |
| Usage Information | Betting history, game activity, login times | Automatic |
| Cookie Data | Session cookies, preference cookies | Optional |
We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data is against our policy.
Joay 9 collects data through several methods. It is our responsibility to keep you informed about each one.
App Permissions: The Joay 9 mobile app requests only the permissions it needs — notifications and storage. No unnecessary permissions are requested beyond that.
Joay 9 uses your information only for specific, defined purposes. Your data is never used beyond those purposes.
We never sell your data to advertisers. Promotional messages are sent only with your consent.
Joay 9 does not share your personal data with third parties — with the exception of a limited number of legally required circumstances.
Joay 9 never sells or rents your information to advertisers, data brokers, or any other commercial third party.
Third parties with whom data is shared are equally bound by the same privacy standards. Any breach of contract will be subject to legal action.
Joay 9 uses cookies on its website and app. Cookies are small data files stored on your device that help improve your experience.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
To manage cookie settings in your browser, refer to its Help menu. This option is available in Chrome, Firefox, and Safari.
Joay 9 follows the highest industry standards to protect your data. Our security measures operate on both technical and organizational levels.
Despite all security measures in place, no online platform can guarantee 100% security. We do, however, maintain the highest level of vigilance.
Every Joay 9 member holds a number of important rights over their personal data. These rights are recognized under international data protection laws.
To exercise these rights support@joay9.bidto email us. We will respond within 30 days. In some cases, identity verification may be required.
Joay 9 does not retain your data longer than necessary. Retention periods vary based on the type of information and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transactions | 7 years as required by law |
| KYC Documents | 5 years after account closure |
| Betting History | 3 Years |
| Support Conversations | 2 years |
| Cookie Data | At end of session or after a maximum of 1 year |
| Marketing Information | Upon withdrawal of consent |
Once the retention period expires, data is securely deleted or permanently anonymized.
Joay 9 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.
If we inadvertently collect data from a minor and this comes to our attention — whether discovered internally or reported — we will immediately delete the data and close the account.
If you become aware that a minor is using Joay 9 under your identity or in any other way, please notify us immediately at support@joay9.bid.
Joay 9 may update this privacy policy as needed. Any changes will be reflected by an updated date at the top of the page, and registered users will be notified by email.
Note: Check this page periodically. The "Last Updated" date at the top of the page will tell you whether any changes have been made.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. We're always here to help.
Once a complaint is submitted, we take it seriously — we will investigate promptly and resolve it as quickly as possible. Your trust and satisfaction are our top priority.
Email subject line: "Privacy Request – [Your Username]" — This helps our team respond to you faster.
By registering or logging in to Joay 9, you confirm that you have read this privacy policy in full and consent to your data being used in accordance with it. Our Terms & Conditions and Responsible Gaming PolicyWe recommend reading both together.
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